Worldwide Shipping Services
scalecommunityhub ships to over 50 countries worldwide, bringing beautiful decor to homes everywhere. We partner with reliable carriers to ensure your items arrive safely and on time.
Order Processing Time
- All orders processed within 1-3 business days
- Custom or made-to-order items may require additional processing time
- Orders placed after 2 PM EST processed next business day
- Weekend orders processed on Monday
Shipping Methods & Timeframes
Domestic Shipping (USA)
- Standard Shipping (FREE over $75): 5-8 business days
- Expedited Shipping: 3-4 business days
- Express Shipping: 1-2 business days
- Overnight Shipping: Next business day
International Shipping
- Standard International: 10-25 business days
- Express International: 6-10 business days
- Priority International: 3-6 business days
Shipping Rates
Shipping costs calculated at checkout based on:
- Destination country and postal code
- Total package weight and dimensions
- Selected shipping method
- Insurance value for high-value items
Free Shipping Offers
- Free standard shipping on orders over $75 (USA only)
- Free shipping promotions apply to standard shipping only
- International free shipping offers vary by country
Packaging Standards
All decor items are:
- Professionally packaged for protection
- Fragile items double-boxed with cushioning
- Eco-friendly packaging materials used when possible
- Gift wrapping available at checkout
Order Tracking
- Tracking number provided for all shipments
- Email notification sent when order ships
- Track packages directly on our website
- Mobile tracking available through carrier apps
Insurance and Security
- All orders over $100 automatically insured
- Signature required for orders over $500
- Fragile items marked for special handling
- Lost package investigation available
Customs and International Orders
- International orders subject to customs duties and taxes
- Customer responsible for all customs fees and import duties
- We declare accurate product values as required by law
- Customs processing may cause additional delays
Large Item Shipping
- Furniture and large decor items ship via freight carriers
- White-glove delivery service available
- Scheduled delivery appointments required
- Additional fees may apply for large or heavy items
Delivery Issues
Lost Packages
- Report lost packages within 30 days of expected delivery
- Investigation process takes 5-7 business days
- Replacement or refund provided after investigation
Damaged Shipments
- Document damage with photos of packaging and contents
- Contact us within 48 hours of delivery
- We’ll arrange replacement or refund immediately
Failed Delivery Attempts
- Carrier makes 3 delivery attempts
- Package held at facility for pickup
- Return to sender after failed attempts
- Customer responsible for reshipping costs
Holiday Shipping
- Order early during peak seasons
- Allow extra 2-3 days during November-December
- Express shipping recommended for guaranteed delivery
- Cut-off dates posted for holiday delivery
Shipping Support
For shipping questions or assistance:
- Email: service@scalecommunityhub.com
- Include order number for faster service
- Response within 24 hours