30-Day Satisfaction Guarantee
We want you to love every item you purchase from scalecommunityhub. If you’re not completely satisfied with your decor purchase, you may return most items within 30 days of delivery for a full refund or exchange.
Return Eligibility
Decor items must be:
- In original, unused condition
- In original packaging with all tags and labels attached
- Accompanied by the original receipt or proof of purchase
- Free from damage, alterations, or modifications
- Complete with all accessories, hardware, and documentation
Non-Returnable Items
- Customized or personalized items
- Items marked as “Final Sale” or “Non-Returnable”
- Gift cards or e-gift certificates
- Perishable goods (such as live plants)
- Items damaged due to customer misuse or negligence
Return Process
- Contact Customer Service: Email service@scalecommunityhub.com with your order number and reason for return
- Receive Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and detailed return instructions
- Package Securely: Use original packaging when possible and include the RMA number
- Ship Your Return: Send via trackable shipping method to the address provided
- Inspection and Processing: Returns are inspected within 3-5 business days of receipt
- Refund Issued: Approved refunds processed within 7-10 business days
Refund Options
- Full refund to original payment method
- Store credit (valid for 12 months)
- Exchange for different color, size, or style (if available)
Return Shipping Costs
- Customer responsible for return shipping costs (unless item is defective or incorrect)
- We recommend using insured, trackable shipping service
- Original shipping charges are non-refundable
- Free return shipping for defective or incorrect items
Defective or Damaged Items
Contact us immediately at service@scalecommunityhub.com if you receive:
- Damaged or defective decor items
- Wrong item or size
- Missing items from your order
Include photos of the damage and packaging. We’ll arrange free return shipping and provide a full refund or replacement.
Large Item Returns
For furniture or large decor items:
- Special return arrangements may be required
- White-glove pickup service available in most areas
- Additional fees may apply for large item returns
International Returns
International customers are responsible for return shipping costs, customs duties, and taxes. We recommend using your national postal service for returns.
Late or Missing Refunds
If you haven’t received your refund within 10 business days of approval:
- Check your bank/credit card account
- Contact your financial institution
- Email us at service@scalecommunityhub.com for assistance